Cancellation request
Request cancellation as soon as possible and include the order number. A cancellation is not approved until you receive our written confirmation.
Before dispatch
If the order has not shipped, been assigned to a courier, or been irreversibly prepared by a partner, we will try to cancel it and issue a full refund to the original payment method.
After dispatch
Once shipped or handed to a courier, an order normally cannot be canceled. The customer may request a return under the return policy and may be responsible for return shipping when there is no seller-attributable error or defect.
Local and customized orders
For local delivery, cancellation may no longer be available once the trip is assigned. Personalized, consumable, or final-sale items may have additional restrictions clearly disclosed before purchase.
Refunds
Approved refunds are sent to the original payment method. Although we process them promptly, the bank or provider may need additional business days to post them.
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