Order processing
Timeframes begin after payment and availability are confirmed. The applicable estimate will be shown before payment or provided in the confirmation. We do not promise a date that has not yet been confirmed.
Standard shipping and external partners
Orders may ship through carriers or third-party fulfillment partners and may arrive in separate packages. Shipping origin and timing may vary by product. Available costs will be shown or communicated before purchase is completed.
Local delivery
Marked products may qualify for next-business-day delivery within a maximum of 15 miles from Bloomfield, NJ. Service is subject to inventory, address validation, fee, weather, timing, and courier or IPX-team availability.
Address, tracking, and receipt
Customers must verify their address and contact details. When tracking is available, it will be sent through the available channel. If a carrier marks a package delivered, we may require evidence and an investigation before providing a resolution.
Delays or inability to ship
If we cannot meet the advertised timeframe, we will request consent to the delay or cancel and refund the unshipped item as appropriate. We are not responsible for carrier delays beyond our control, but we will assist with the claim.
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